FAQS

Q: When will my order ship?

A: Your order will be processed within 1-3 business days.

Q: I need expedited shipping, can you help?

A: Yes I can! Please contact me before placing your order so we can choose the best option for you.

Q: Do you ship internationally?

A: Yes I do! Please contact me before ordering so we can choose the best option for you.

Q: My order is a gift, can you include a special note?

A: Of course! There is a spot to leave a note during the check-out process. Be sure to indicate that your order is a gift along with your message. Messages will be written on special note cards and no pricing info will be included with the orders.

Q: Can I return an item for a refund?

A: Returns are accepted for a full refund as long as the prints are in their original condition. Shipping fees will not be refunded. Contact me to initiate the return process. I recommend using the original packing supplies to return them in and insuring them. If you are local you may contact me to set up an appointment to drop them off at my studio. Please note that if I receive damaged merchandise for a return, I will not be able to issue a refund.

My studio address:
Ryan Kapp
3729 N Ravenswood Ave
Ste 139
Chicago, IL 60613

Q: Do you wholesale your items?

A: Yes I do! Please click HERE to access my wholesale information.

Q: What is an archival pigment print?

A: Archival pigment prints are often referred to as a Giclée. They are essentially high quality, archival inkjet reproductions. Each is printed on 100% rag, archival matte heavyweight paper using pigment based archival inks. These prints have a matte surface and match the quality of screen prints.

Q: Would you feature my dog in one of your prints?

A: I just might! I am in need of good photos of different breeds, so please contact me with photos of your best canine pal. If I use them, I will give you a free print!

Q: Do you have any recommendations for framing?

1. If the print is a standard size, ready-made frames are available at a wide array of retailers. You may find decent options art supply stores, home goods stores, superstores and online retailers. Standard sizes are 8”x10”, 9”x12”, 11”x14”, 16”x20”, 18”x24”.

2. Custom framing from your local frame store.

3. Do it yourself and order the supplies at online retailers such as framesbymail.com or pictureframes.com. Use acid free materials such as mat board and foam core backing to preserve the quality of the print over time. All my prints have a white border, so save on costs by foregoing the mat and frame it right up to the edge of the paper. Online frame sites do not ship glass, so order plexi or just order the frame and foam core backing from them and go to your local art or craft store to pick up some UV resistant glass to preserve the color of the prints over time. UV resistant glass is cheaper than UV resistant plexiglas. Some online retailers don’t sell UV resistant Plexiglas. Metal frames are generally cheaper than wood and they come un-assembled, which costs less when shipping. A basic metal frame style in 9.5” x 24” size, with acid free foam core is about $40 before shipping.

4. For framing non-standard size prints in standard sized frames, have a custom mat cut with the outer dimensions of the standard frame size and the inner dimensions .5"-1" less than the size of the printed image. Ikea carries European sizes for a different range of options.

5. For a cost-effective and minimal option, try some Neodymium Magnets. These are sometimes called Earth Disc magnets. The 1/4" X 1/16" size works well. The magnets are super tiny discs (.25” diameter) and are very strong. Amazon.com sells them. Simply put a metal thumbtack or screw into the wall behind each corner of the print, and then place the magnet on top of each corner of the print and it will adhere to the tack/screw for a clean frame-less presentation.

Q: What is the best way to flatten prints?

1. Carefully remove the print(s) from the tube.

2. When handling the print(s) you will want to avoid touching the printed side. Oil, sweat, fingernails and dirt can make a mess of the image. Even if your hands are clean there is always oil on them, which will make visible smudges. To avoid this, leave the print(s) in the plastic sleeve they came in.

3. If you are having someone else frame them, simply leave them in the tube and the framer will flatten them when framing.

4. If you need to flatten them yourself, the best way is to unroll them and place something heavy on the corners of the print(s) to hold them flat (leave them in the plastic). You’ll want something that won’t damage them like a stack of books. Use enough books to hold the print flat but not too many that will dent the paper. Leave the books on the print(s) for a day or two, or as long as needed.

4. If you’re in a hurry to flatten them then you can use the tube to reverse roll them. This method has the potential to crease the paper so use care. Lay the tube towards the bottom edge of the print(s) so you can begin to reverse roll the print(s) around it, making sure the print edge is parallel along the entire length of the tube. The plastic will serve as a barrier to protect the print surface and make reverse rolling easier. Roll from the sealed side of the plastic toward the open side, this will keep air from getting trapped in the plastic.

5. Carefully roll the print(s) evenly and completely around the tube. Affix them with some wide rubber bands, being careful not to catch the print edges. The amount of time needed to flatten will vary.